Privacy Policy

AB Servicing (“we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://mateimindrila.wixsite.com/ab-servicing), interact with our booking services, or communicate with us directly. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

 

Legal Status Disclaimer: Please note that AB Servicing is not currently registered as a formal limited company (Ltd) under UK law. We operate as an informal sole proprietorship and are in the process of pursuing legal incorporation. All services are provided on a good-faith basis, and while we strive to adhere to ethical business standards, we make no warranties or guarantees regarding our legal status. Any interaction with our services acknowledges this understanding, and clients agree not to hold AB Servicing liable for issues arising from this temporary status.

 

Information We Collect: We may collect personal information including but not limited to: your name, contact details (email address, phone number), booking preferences, payment information, service details, communications between you and our team, and other information relevant to scheduling or servicing requests. Information is collected directly from you via our online booking system, contact form, or other communications.

 

How We Use Your Information: We use your information solely for the purpose of providing and managing our services, responding to inquiries, scheduling bookings, processing payments, improving the quality of our service, and for internal record-keeping. We do not share or sell your information to third parties under any circumstances, unless required by law or with your express consent.

 

Cancellation and Refund Policy: Due to the preparation time and resources allocated to each client service, cancellations made within 48 hours of the scheduled appointment will not be eligible for a refund. By placing a booking, you acknowledge and accept that any cancellation made less than 48 hours prior to the confirmed time is considered final and non-refundable, regardless of the reason for cancellation. This policy ensures fairness and protection for the time, materials, and effort we reserve specifically for your requested service.

 

Data Security and Storage: We take reasonable steps to protect the information you provide from unauthorized access, disclosure, or misuse. However, as an informal business using third-party platforms and online tools, including Wix.com, we are reliant on their infrastructure and policies for data management. You are encouraged to review Wix’s privacy practices for additional details.

 

Your Rights: You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact us through the methods listed on our website. We will respond to all requests in a timely and reasonable manner.

 

Consent and Updates: By using our services, you consent to the collection and use of your data as described herein. This policy may be updated periodically without prior notice to reflect changes in business practice, regulation, or technology. Continued use of our website and services indicates your acceptance of any future changes.

 

Contact Us: For any questions regarding this Privacy Policy, cancellation terms, or data usage concerns, please reach out via our official communication channels as listed on our website. We value transparency and are committed to resolving any issues in a respectful and professional manner.